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Dr John Swales 2017-11-08 Person 5 5 0

Dr Swales was great. Informative, caring, good-humoured, patient. He talked me through the procedure with lots of opportunities to ask questions. The procedure itself was painless and his nurse, Deborah, was also kind and very professional. I even got some good tips about where to have lunch in Deal. I get cynical from time-to-time about the NHS, as a vastly costly and bureaucratic behemoth. But experiences like the one I've just had really restore one's faith in the system and one's admiration for the professionals who work in it.