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Written by a patient
23rd January 2016


Dear Dr. Iman, I do not normally do tick boxes/star credits etc. as they invariably fail to register important points and possibly misrepresent others! So saying the above does reflect sincerely on my experience with you yesterday. I felt that I was in good, competent, caring hands. I never felt patronized; I always felt that I was being listened to; I felt too that there was a splendid team spirit in the stroke unit. Everyone appeared to be busy, the unit was exceptionally clean; it was good to see people really washing their hands "by the book". Small touches such as the jug of water available to waiting patients; reading matter; a well prepared snack lunch; tea/coffee etc to order. I could not have had a better experience in the London Clinic! Thank you, Mr Mansoor and your very kind and attentive nurse/receptionist, Jessica, for making my visit so relaxed and reassuring.

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