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Dr Iveta Southwood
2022-06-29
Person
1
5
0
Written by a NHS patient
Written by a NHS patient 29th June 2022
My experience on the phone with Dr Southwood was not positive at all. I was trying to explain the issue we have had with my son during the last 5 day and I was completely ignored. Dr Southwood did not listen at all to the reason why I called and directly jumped to conclusions. She was stating the obvious with a very patronising and rude tone.
I understand that currently there is a lot of pressure on GPs and on the NHS, but respect and empathy for patients should come first. Otherwise, the GP role is not for these people!