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Dr Iveta Southwood 2015-03-05 Person 5 5 0

Dr Southwood examined my shoulder movement and checked what I could/couldn't do. She explained the cause and the prognosis. She gave me a leaflet about exercises to do. She didn't hurry me, although she was speedy & efficient. The only thing I can think of to suggest for improvement is that my appointment started (I think) 20 mins late; ideally lateness warrants a brief apology/acknowledgement of inconvenience. The lateness didn't particularly impact me today, but it might have done if I'd been on a tight schedule.