Dr Israa Al-Shakarchi 2017-04-14 Person 5 5 0

I am a new patient, I was welcomed and the Dr made sure that introductions were done properly. Dr Al-Shakarchi had to work quickly to take a thorough history, reach a diagnosis, examine me and arrange medicines and further tests. I felt that I was listened to, the dr tracked my story very effectively in her notes and I felt that she had captured everything I wanted to raise. I am relieved that I was able to leave the consulting room with a proper diagnosis, a plan of action and all the medicines could be collected from the hospital pharmacy to start immediately. (I had been anxious about managing over the long Easter weekend.) I was given very good information about each of the medicines prescribed, the side effects and how to take them. A friend came to take notes and help prompt my questions. Afterwards we were able to write everything up so that I have helpful notes to support me as I go forward. I understand that the scheduled clinics are already full up to October but my consultant has assured me that arrangements will be made for the follow up appointment that I need by ensuring that cancellations are re-allocated to patients. I am grateful for this . Thank you very much Dr Al-Shakarchi and Kingston Hospital.