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Dr Io Francesca Epstein
2021-03-12
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Written by a NHS patient
Written by a NHS patient 12th March 2021
I had totally opposite experience. After lot of pain and not able to get appt I eventually went private - so have diagnosis but need repeat of drug. She refused to repeat the prescription and took a swab of area whch is not causing the pain, I had to cancel hosp appt because of travel reasons during lockdown. She said I'd lost it - and that was that! Feel totally destroyed and demoralised.
30th April 2021
Response from Dr Io Francesca Epstein
Dear Patient I am sorry to hear that you were unhappy following this consultation with me. It would be inappropriate for me to comment further on a public forum. If you would like to discuss your problem again, please make another appointment with me or one of my colleagues. If you prefer, you can also make a formal complaint using the complaints procedure detailed on our website or by contacting the practice management team. Kind regards Dr Io Epstein