Hi Although I don't recall this particular consultation I am really sorry to read that you were dissatisified with the consultation & I appologise for that. Its never my intention to deliberately upset people or spend inadequate time with them although this has clearly occured in your case. As you can read all of my previous feedback has been very positive and the nature of this type of anonymous feedback is that it's open to all and from my perspective enables the clinician to be reflective about their practice. So thank you for taking the time to feedback, even though it made uncomfortable reading. If you wish I'd be happy to see you again and see if we can achieve a more helpful outcome. No hard feelings. With regards to the phone, I dont have a "bleep" and the expected way for me to be available for advice to other healthcare professionals, patients and sadly my managers is though my phone. The nature of my practice means that on some occasions I can't just switch the phone off as much as I would like to. It's also important to appreciate that sometimes consultations within the context of the management of chronic pain can be distressing and may challenge views, cognitions, behaviours, beliefs and previous diagnoses. I appreciate that can be a very challenging experience. Clearly the outcome for you on your visit was not what you had hope for or expected & if we meet in the future I'm confident that we can achieve a better outcome for you. I hope the Pilates classes are helping. BW Dr Lieberman.