Dr Ian Pidgeon 2021-11-11 Person 1 5 0

This doctor needs to understand that elderly people need assistance when they are ill, and in extreme old age it is imperative to be unjudgemental and approachable. It is a small village, and many people of advanced years wish to maintain their independence by staying in their homes, and not going into residential care. Therefore, time put aside to visit them as patients at home would enhance the level of trust they have in the service. On a recent episode where the patient called an ambulance, fearful of the death of her elderly husband, the paramedic telephoned the surgery with a very poor response from this doctor, who was flippant with his remarks. On more than one occasion, visiting paramedics have ‘rolled their eyes’ when the mention of this surgery has been made. This doctor needs to work to restore confidence in the elderly people he administers to, who far too often place the strain on the ambulance service, as they feel this is the only option they have when they need medical attention.