Dr Hywel Jones 2022-09-17 Person 5 5 0

I went into hospital feeling very nervous about my operation (FESS) and Dr Jones couldn’t have been more reassuring! He came to see me beforehand and his friendly approachable manner made me feel instantly better. When i was taken to the anaesthesia room I was anxious. Dr Jones had some trouble finding my veins (people always have this issue so no surprise there from me!) He gave 2 or 3 attempts which were surprisingly painless! He then explained he didn’t want to just keep trying and keeping me anxious, as it wasn’t fair for me, and discussed giving me a gas anaesthetic that would put me to sleep, then he could keep trying the canula without me being hurt or scared. I agreed and he talked me through absolutely everything. His head was directly next to mine and he even described to me how it would feel and how it would smell. As I felt myself drift I remember saying “just tell me I’ll be ok” and he completely kept reassuring me in such a soft calmed way and I fell to sleep with that kindness. I hope anyone else with anxiety gets to have the lovely Dr Jones!