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Written by a patient
30th May 2017


Having arrived at my appointment 5 minutes later than scheduled, I was made to feel like a small child...'told off' for keeping her waiting, did I know this surgery closes in 5 minutes... ? After making me feel small (for a further 3 minutes, so now I had 2 mins left) she asked me my issues. I advised there were a couple of things...to which she interrupted me, sternly told me "Well, I've just told you this surgery closes in 5 minutes so you had better prioritize" I managed to ask one question, and the rest fell by the way-side. I left the surgery, got into my car, and cried like a child. I've never felt so humiliated and angry. I will have to rearrange a GP appointment and wait another week to get answers to some of my concerns, because Dr Edmondson's bedside manner needs some work! Let's hope I'm never kept waiting more than 5 minutes at my next appointment... something we all do, at EVERY GP appointment. Rude, rude, unhelpful woman. I'll avoid her surgery at all costs.

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