Share review of Dr Fiona Jane Tsang-Wright

Dr Fiona Jane Tsang-Wright 2020-01-07 Person 5 5 0

I met Mrs. Tsang-Wright (Fiona) alongside my mum, who was meeting her for breast surgery. In total, we met Fiona pre-operation, on the day of her operation, and post-op. Mrs. Tsang-Wright is currently a Consultant in Wycombe Hospital (not a registrar as her profile suggests). I am well aware of the GMC requirements for providing Good Medical Care, and feel that Fiona meets these requirements and beyond. Honestly, I would say that Fiona provided EXCEPTIONAL care. My mum was absolutely terrified, but Fiona has excellent communication skills and bucket loads of empathy. She made my mum feel very comfortable, she had a lovely bedside manner and she explained everything very well using easy to understand, non-jargon filled language. I know that clinics are always busy, but Mrs. Tsang-Wright made us feel like she had all the time in the world, was happy to answer any question no matter what it was, and went above and beyond to make us feel comfortable. My mum has an excellent prognosis, but this did not reduce Fiona's time for her, and Fiona did not just provide this excellent care for my mum, she did it for me as well, and that was greatly appreciated. I cannot put a value on all of that. We immediately felt at ease, comfortable and that we could trust her absolutely. On the day of surgery she was calm, confident and competent, and the surgery itself went very smoothly. Mrs. Tsang-Wright went out of her way to communicate with me both before and after my mum's surgery and I was so grateful for that. It was genuinely beyond what I was expecting (and I have high expectations), and I was very impressed. We recently had the post-op appointment. My mum has healed very nicely and is now being referred on as appropriate. Fiona was able to give my mum all the information she now needs to be empowered to make her own decisions about her ongoing care. Thank you for being so considerate, it made a difficult experience that much more tolerable. The stereotype of surgeons, unfortunately, is that it is okay if they do not have good communication skills so long as they're good surgeons, but you have great communication skills and are a great surgeon. Thank you.