Dr Fergus Rugg-Gunn 2024-04-22 Person 5 5 0

Dr Rugg-Gunn is, without doubt, the most professional, thorough, knowledgeable and empathetic Doctor I have ever had the pleasure to meet. He actively listened to me, never once rushed me, even when I struggled with word finding difficulties he remained patient and polite and you can see that he genuinely enjoys his clinics as this comes across through his warm and friendly manner. I have never seen another Doctor (privately or via the NHS) who was as thorough when discussing my clinical and symptom history. I knew whatever the outcome of this professional and thorough appointment would be, I could leave knowing I had been given the right information. As the appointment was coming to a natural end, Dr Rugg-Gunn not only explained his decision making process when going through what he recommended, but he delivered this in a way that I’ve never heard before…after giving me all of thus information without overloading me might I add, he then asked me, the patient, if I would like to follow this plan! I have never been asked my opinion by a healthcare professional in my life and I was absolutely delighted to feel like not only was I receiving the best care possible but that my agreement genuinely mattered to Dr Rugg-Gunn. I obviously agreed as his future care plan was beyond anything I ever imagined possible. Dr Rugg-Gunn is not your average Specialist, he is without doubt the best, and this was proven again shortly after my appointment when I received his clinic letter. I have never read such a thorough, professional and detailed clinic letter. Dr Rugg-Gunns secretary I must add, is also a consummate professional and simultaneously extremely friendly and approachable. I could not have imagined a better experience from start to finish. I look forward to seeing Dr Rugg-Gunn again soon and until then I can rest easy knowing I am under his care.