Dr David Warden

Excellent service from Dr Warden. Listened to my worries and concerns.

The Dr was fine

Much Respect to all

Nothink to improve Was delt with promptly and spoke about my heath Very satisfied I don't think you can improve as care is changing And you dr are very good and helpful

Dr. Warden listened to my concerns and addressed each appropriately . The referral was sent to my text number in under 10 minutes of leaving my appointment

I appreciate that Dr. David Warden took the time to address my medical needs and eventually took action on my requests. I also understand that, as a doctor, he is likely very busy. However, I feel that there is room for improvement when it comes to empathy and communication, especially for patients like me who experience anxiety in medical settings. A more patient-centered approach would have made a big difference in my experience. One thing I do appreciate is the overall professionalism of the surgery. The staff, including the doctor, are clearly knowledgeable and dedicated to patient care. The surgery appears to be well-organized, and once I managed to communicate my concerns, I did get the help I needed. However, my experience would have been much more positive if the doctor had communicated more clearly and empathetically throughout the process. Taking time to explain things fully, offering reassurance, and actively listening to a patient's concerns can go a long way in creating a comfortable environment for people, especially those who may be feeling vulnerable. Suggestions for Improvement: Enhanced Patient Communication: Dr. Warden could improve the patient experience by adopting a more compassionate and approachable tone. Active listening and clearer explanations would help patients feel more engaged and confident in their treatment. Reception Staff Training: I would also suggest that reception staff undergo additional training on patients' rights, especially when it comes to changes in GP assignments or understanding the roles of different doctors. I received inaccurate information from the reception team, which caused unnecessary stress and confusion. What I Would Like to See More Of: A more personalized approach addressed, not just in terms of medical treatment but also their emotional well-being. Better follow-up communication, especially for those who have raised concerns or made requests. A follow-up call or email would show that the practice is committed to ensuring patients' needs are fully met. These improvements would not only help make the patient experience more comfortable but also help the surgery build a reputation for being not only competent but compassionate and patient-centered.

I have known Dr Warden for a long as l've been a patient at Collington Surgery. He has always been very helpful, understanding. He always listens to how you feel and gives good advice.

Be open to travelling to different surgeries, as I was able to get an appointment sooner than if I had only accepted my local surgery.

I haven't been able to get an appointment with him since hes taken over the surgery

Dr warden was great at sorting my problem with previous surgery a very kind and understanding gp.