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Written by a private patient
14th August 2023


I had the benefit of Bupa last year. I saw my NHS doctor before attending Dr Shuttleworth at the Nuffield, having been advised, by BUPA he was on their register. Given BUPA paid £200 and I paid the £50 excess, I was staggered by his dismissive attitude towards my NHS doctor's suggestions of Bowens Disease. He tutted and suggested diagnosis should be left to the professionals. Dr Shuttleworth took no longer than 5 minutes to take cursory looks at my body before suggesting "lets assume your doctor is right about the Bowens. I also asked him to look at my nose and he suggested treating it with the same medication - efudix. It did not work on my nose, and having last week been referred to my local hospital, the consultant said it would not have worked because it was eczema, not Keratosis. The NHS consultant was thorough, took time to draw arrows of over 8 other UV affected lesions in order for me to treat all effectively. The hospital will be making a follow-up appointment to monitor progress. By the way - the NHS consultant was also able to identify long-covid skin conditions which Dr Shuttleworth was too concentrated on his fee to bother with. Apparently "you get what you pay for". Neither I nor Bupa got that.

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