Dr Caroline Khatir 2016-02-12 Person 1 5 0

After waiting 2 weeks for an appointment I agreed to see this lady doctor as my own was not available for another week. From the outset she told me she only had 10 minutes and as I had a number of ailments to discuss, I should choose the most important ones! I managed to discuss 2 of my problems, Arthritis in my toes and a swollen knee, which she examined whilst sitting on the chair. I then said I needed a referral for my little finger which had fractured ( I did not realise it was broken until I had it x-rayed abroad)earlier in the year and had healed but was out of shape and was very very painful. She said my 10 minutes were up and I would need to make another appointment. I pointed out that it takes a long time for appointments, I was there now and why could she not write me a referral. She insisted she had no time left for me and was happy to make me another appointment for 2 weeks later! I refused as I was very upset by this time. I have waited over 20 minutes to be seen in that surgery and know for a fact that people are being seen longer than 10 minutes. I feel she was deliberately rushing me and could easily have dealt with my issue. I have been at this surgery for over 30 years and this is the first time I have been treated like this. I have told all my family and friends not to book this doctor, just in case they need to see a doctor for longer than 10 minutes. Thank you