Dr Andrew Holman 2018-03-27 Person 5 5 0

This practice provides a thorough and all round care for elderly people. I have a number of chronic conditions such as asthma, type 2 diabetes and thyroid problems. I am regularly reminded to attend clinics to appraise my conditions and offered every type of modern help, support and medication. For consultations of a personal nature I usually manage to get an appointment with my designated practitioner in whom I have every confidence. In an emergency situation an appointment at short notice is almost always offered with either a practice nurse or doctor, not necessarily one's designated doctor but someone. The practice nursing staff are efficient, knowledgeable and supportive. One thing I think could be improved deals with communication. I feel that more phone lines would be of benefit. Sometimes you cannot get an answer for hours. I phone in my repeat prescriptions and often give up because the line is engaged, permanently it would seem on some occasions. Also I have found the web site for repeat prescriptions, which I have tried, is not reliable. However on the whole I feel the practice is caring and does have good systems to promote the welfare of the patients.