Share review of Mr Almas Khan

Thanks for the feedback- it's useful to find where I can improve the service I provide. I do apologise about the delay in getting your private MRI results- I'm not sure how this occurred, as usually once scans are booked and my secretary informed of the date, she books an appointment in the following week, if not sooner if the reports are available. Occasionally, when scans need to be transferred from other hospitals, we are at the mercy of those hospitals' imaging departments to send the images through to our hospital, and this has taken several goes on some occasions, and is a manual, rather than an automated process. If this is what happened, I do apologise again on their behalf. Due to information governance, patient confidentiality and security issues, transferring data securely between different hospitals is not always straightforward. I am conscious about my clinics running late- all my patients are allocated an equal amount of time on the booking system, but I do have a very varied spine practice and some consultations by their nature are very complex. This is not always apparent from the referral letter, especially if this arrives with the patient, rather than in advance. I will look into increasing the amount of time allocated per appointment to help reduce this, however please accept my apologies in advance if anyone else is affected by previous appointments overrunning. Many thanks for your useful feedback, and thank you for the recommendation as well.