Smart RTMS Limited 2018-03-13 Person 5 5 0

I contacted Smart TMS following an article I saw in the newspaper. The girl I spoke to on the phone was very kind and listened to me when I explained my history with depression and ocd. I can sometimes feel a bit embarrassed when talking about my mental health but she put me at ease which was nice. I had to fill in some patient questions which I found easier to print and send back in the post but I got a call from a lady called karina on the day they arrived in the office to thank me for sending them. She arranged my chat with a doctor for the very next day which we did using my daughters computer. The doctor was very friendly and informed me of the process of tms which helped with my anxiety. The first girl I spoke to called leah called me the day after my meeting with the doctor and arranged my treatment with me. i was able to start on the following Monday which shocked me as I expected to have to wait months. When i arrived at the clinic the staff put me at ease straight away. I met a lady called Sylvia and Pauline did my measurements for me. She was very kind and answered all of my questions before we started. I was nervous to see if the tms treatment would hurt so Pauline set the machine to be more gentle to begin with but i soon gave her permission to turn it up as i didn't seem to be in pain even if my eye did twitch a little bit. I had one session every day except for the weekends and met another assistant called isobel who was very chatty and kept me talking throughout the treatment which made it go quicker. I have had 30 sessions at the clinic and chatted with the doctor over the phone which was reassuring as i was worried that i didn't feel better straight away but by my 7th session, i found it easier to get out of bed in the morning and didn't feel as strong an urge to check the back door before i left for the clinic each day. In the 6 or 7 weeks that ive been visiting the clinic i have begun to feel like i did before i started developing ocd symptoms 23 years ago. My life has improved so much and my daughters have said that i am much more happy to be around. I am looking forward to living the rest of my life without debilitating symptoms stopping me from doing what i love. Thank you to all of the team for their dedication to me.