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Psychiatry-UK
2023-12-05
Person
4
5
0
Written by a NHS patient
Written by a NHS patient 5th December 2023
Overall. A positive experience. However their was a lot of too-ing and fro-ing with forms, online notes etc. Having ADHD made keeping up with these difficult and at times very stressful. The staff were helpful and supportive but at times I needed to reach out for this support and to state that the things I was being asked to do were exactly the things that my ADHD makes very difficult for me. I am not sure. a less confident person or a person with more severe ADHD would have been able to do this. The total number of forms, feedback and notes I had to provide were excessive. I think the option of having someone ask these questions in a non written i.e verbal format would be very helpful for people like me with ADHD and dyslexia.
30th December 2023
Response from Psychiatry-UK
Hello Thank you for taking the time to leave a review. We are pleased that your experience has been positive overall, but note that you found our online communication processes a little stressful at times. We pride ourselves on being a neurodiverse-friendly organisation, but we appreciate that the pre-assessment and titration monitoring forms can feel a little overwhelming for some of our patients. Unfortunately they form an essential part of our diagnostic and treatment processes, although our Patient Advocacy Team has recently worked to make these as streamlined and user-friendly as possible. Thank you again for sharing your experience of our service. Our reviews are shared with staff internally, and your feedback will be very much appreciated. Many thanks The Psychiatry-UK Team