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Psychiatry-UK
2024-02-07
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Written by a NHS patient
Written by a NHS patient 7th February 2024
Online consultation generally good, communication is very good via the Portal. Notifications are timely and precise. Time could have been used better during consultation. Doctor seemed distracted himself in the second half of the consultation. Despite asking whether I had any questions, did not seem to pay a great deal of attention to my response. Perhaps he had a busy schedule, however I had waited almost a year since seeing GP for potential diagnoses and was quite disappointed about how half of the 10 minute consultation was conducted.
8th February 2024
Response from Psychiatry-UK
Hello Thank you for taking the time to share your feedback with us. Your input is invaluable, and we appreciate your willingness to provide details about your experience. However, as we cannot address individual cases on this platform, we kindly encourage you to reach out to our dedicated Patient Experience Team. They are well-equipped to delve deeper into your feedback and ensure that your concerns are thoroughly addressed. Your insights are crucial to our continuous improvement, and we are eager to better understand and address any issues you may have encountered. Please don't hesitate to contact our Patient Experience Team at experince@psychiatry-uk.com They are ready to assist you and gather more in-depth information about your experience. Once again, thank you for sharing your feedback. We look forward to the opportunity to connect with you and work towards enhancing our services. Kind regards Psychiatry-UK