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Written by a NHS patient
8th July 2023


I asked for a phone appointment before I started medication/titration. They set me up with the wrong person, and I had to wait to hear from someone else. This someone else was to be my doctor for the duration of my titration. He did the following: 1) Put words in my mouth regarding my symptoms. Told me I clearly wanted a ‘problem fixing’ otherwise I wouldn’t be seeking medication (On the phone call where I was overtly deciding whether or not it would be worth seeking medication) 2) Told me any side effects of the medication would be mild and manageable (they weren’t, at all). 3) Got short with me repeatedly when I tried to explain my hesitation to start medication as I didn’t understand the process. I expressed vehemently that I was not at a position in my life where I could potentially loose a month or two to bad side effects, or to the medication altering my psychology. During my meds titration, I experienced debilitating symptoms, which the medication’s instructions said warranted immediately stopping the medication and talking to my doctor. Doctor told me to persist. This was after I was promised that the medication would not interfere with my daily life. I stopped taking them on my own, after which they decided to change my medication. The exhaustion caused me to be bedridden on a daily basis. My doctor thought this was fine, that I needed to ‘keep taking it to adjust properly’. As mentioned, the medication information booklet said I should have stopped taking them. Psychiatry UK massively mistreated me and didn’t take my symptoms seriously. In my final meeting where I hoped to be transferred to my GP, my doctor managed to sneak in a few more ‘you should try to focus more’ comments, which I’ve been bombarded with throughout my time with him. Comments like these undermine my condition both in severity and in regard to the whole list of other symptoms that go largely ignored. I would not recommend this service to anyone.

11th July 2023
Response from Psychiatry-UK

Thank you for leaving a review. It is always helpful to receive feedback from patients, good or bad, so that we can review our processes and make adjustments to our service if needed. We are sorry to hear that you have experienced these issues while getting started on your medication. As a member of Psychiatry-UK's Communications Team, I am not permitted under GDPR regulations to look into individual patient cases. However, we do have a dedicated team who would be able to discuss the issues you have experienced with you further. If you feel this would be beneficial, please contact: experience@psychiatry-uk.com.

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Safe