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Psychiatry-UK
2024-02-19
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Written by a NHS patient
Written by a NHS patient 19th February 2024
This system does not work. You cannot have meaningful therapeutic relationships with neurodivergent/mental health patients through the constraints of a messaging portal. It just does not enable meaningful therapeutic relationships to be built. I did not trust the system, and I did not trust the practitioners. Throughout my care there were major contradictions in what was being said and done. I felt gaslit. I felt like I was just a number. I did not feel like the service had my best interests at heart. I have been unable to find details of their complaints procedure online. I am still waiting for closure.
19th February 2024
Response from Psychiatry-UK
Hello, Thank you for taking the time to share your feedback with us. We sincerely apologise that your experience did not meet your expectations. As an online company, we strive to provide a service that caters to a diverse range of individuals, and we regret that our platform may not have been the right fit for you. Your insights are invaluable to us, and we are eager to better understand the specific challenges you encountered. We would greatly appreciate the opportunity to delve deeper into the points you raised in your review so that we can address any issues . We encourage you to reach out to our Patient Experience Team. They are dedicated to gathering feedback and resolving the concerns you experienced, You can contact them at experience@psychiatry-uk.com. If you wish to file a complaint, they will provide you with comprehensive information about the procedure. Our dedicated team will organise a phone call at your convenience. We are committed to continually improving our services, and your feedback is instrumental in this process. Kind regards Psychiatry-UK