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Psychiatry-UK
2023-07-05
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Written by a NHS patient
Written by a NHS patient 5th July 2023
Horrible service, avoid at all costs!
My appointment was delayed by months because of a mistake they have admitted to, then I was finally offered an appointment that was within 2 weeks and I confirmed I would like that time.
3 days later I get told not only is that appointment not available but I now have a 2 month wait for the next available appointment!
Customer service now has a 5 day ETA to reply to any comments you add on their horrible patient portal.
The level of service has been horrific and there seems to be very little attempt to fix any mistakes even when they have admitted to making them
12th July 2023
Response from Psychiatry-UK
Thank you for taking the time to post a review. We are sorry to hear that your consultation was delayed. We have recently experienced another surge in referrals via the RTC scheme, and we are aware that some of our patients are having to wait longer than we would like. We are recruiting heavily and are continuously reviewing our practice to find new ways to streamline our processes. Although we are unable to look into individual cases in reviews, we do have a dedicated team who can discuss these issues with you further. If you feel this would be beneficial please contact our Patient Experience Team: experience@psychiatry-uk.com.
12th July 2023
Response from Psychiatry-UK
Thank you for taking the time to post a review. We are sorry to hear that your consultation was delayed. We have recently experienced another surge in referrals via the RTC scheme, and we are aware that some of our patients are having to wait longer than we would like. We are recruiting heavily and are continuously reviewing our practice to find new ways to streamline our processes. Although we are unable to look into individual cases in reviews, we do have a dedicated team who can discuss these issues with you further. If you feel this would be beneficial please contact our Patient Experience Team: experience@psychiatry-uk.com.