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Written by a NHS patient
13th February 2024


Once the long wait was over the service was great. Fast-paced but equally very responsive and with plenty of guidance. My prescriber as well as my doctor were clear in the communication pleasant in their tone and helpful. I get the sense that the service is well-run but that the staff have high workloads so on the one hand I'm impressed the quality hasn't slipped, but also this is a bit concerning for them and their well-being. The only negative is that there isn't much time or space available for discussing different options. My titration was a case of graduating up in doses but we didn't think about different ways to take the medication and what aspects of my experience / symptoms might be helped or hindered. I did get used to it but I felt that in some ways this was tough for because I had to make decisions around whether improvements were good enough, or if there was potential for them to improve more. I'm happy with the help and service I've received. It does feel a bit like a conveyor belt but that's understandable the way things are going with referrals at the minute so thanks to everyone that helped. My day-to-day has become so much more manageable, which is a huge change.

Recommend
Dignity/Respect
Involvement
Information
Cleanliness
Rating not given.
Staff
Safe