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Written by a NHS patient
28th July 2023


Psychiatry UK took a little while to reply to messages in the online portal sometimes, but the actual assessment was very good. Elena and Steve made me feel really comfortable the entire time, and explained everything clearly and walked me through the next steps afterwards! They were both really friendly and patient and made the assessment not feel intense or scary at all.

1st August 2023
Response from Psychiatry-UK

Thank you for sharing your feedback. We are sorry to hear that we were a little slow to reply to messages on the portal at times. We have recently experienced another influx of demand for our services, but we are doing everything we can to bring our response times back down. We are pleased, however, that you felt comfortable and relaxed during your assessment, and have a clear plan of what you need to do next. We wish you the best of luck in your onward journey, and I will pass on your feedback to Elena and Steve.

Recommend
Dignity/Respect
Involvement
Information
Cleanliness
Staff
Safe