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Written by a private patient
17th July 2023


Having sought the help of a psychiatrist who holds such a high position – as a council member of the prestigious Royal Society of Medicine – I had expected a level of empathy, compassion, and understanding that would surely befit such a status. However, my experience fell markedly short of these expectations. Throughout my session, I found this psychiatrist to be aloof, unsympathetic, and inattentive. Whereas previous professionals have listened with warmth and offered constructive feedback, this professional's demeanor was cold and dismissive. There seemed to be an alarming absence of the most basic human virtues one would expect from a healthcare professional – empathy and emotional intelligence. Given his esteemed position within the Royal Society of Medicine, I had anticipated a depth of knowledge that could provide a unique insight into my situation. However, akin to an academic detailing theory without context, his advice felt abstract and detached, missing the mark when it came to useful, actionable guidance. In addition, his lack of warmth and human touch left me feeling far from cared for, which, for anyone seeking psychiatric help, can be as detrimental as the lack of any professional advice. Psychiatrists, especially those in notable positions, should lead by example. In my view, he failed to uphold the ideals of professionalism, empathy, compassion, and understanding that the profession - and certainly his esteemed position - demands. In conclusion, if you're looking for a psychiatrist who provides sympathetic and compassionate treatment combined with experienced insights, I'd recommend looking elsewhere. This experience has taught me that a respected position does not automatically equate to exceptional patient treatment.

21st July 2023
Response from Psychiatry-UK

Thank you for posting a review. We really do welcome all feedback, good or bad. Firstly, we apologise that your experience of our service has fallen short of your expectations, and that you are unhappy with the treatment received during your assessment. Your comments have been noted and your feedback will be passed to the appropriate team for consideration. If you would like to discuss the issues you have noted further, please feel free to contact our Patient Experience Team at: experience@psychiatry-uk.com. They would be happy to look into your case with you.

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