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Written by a NHS patient
1st January 2024


My consultation and titration were all done online. My consultation was with Dr. A. Mitra who was friendly and made it easy for me to open up and say what i needed to say. I was then assigned to Ms Helen Hardcastle for my titration period and even though I have never seen her face, it felt like I had a friend with me throughout. Ms Hardcastle explained everything that was going on in an easy to understand way, describing effects of medications, evaluating how I felt and working on that. Her dedication does not end at her job, she genuinely cared. At one point I was admitted to hospital due to an infection, while in hospital I needed to reply to an email from Helen where I explained a situation I was going through and mentioned I was in hospital, her reply was so heartfelt, genuine and caring it made me shed a tear and gave me the strength to carry on at a time where I felt lonely and scared. She has been nothing short of wonderful and I feel blessed that I was under her care. Thank you. R

3rd January 2024
Response from Psychiatry-UK

Hello Thank you for leaving such a wonderful review. We are really pleased that your experience has been so positive and that you have felt so well supported by your clinical team. Our reviews are shared with staff internally, and your feedback will be very much appreciated. You have given special mention to your prescriber and I will send your feedback directly to her to ensure that she receives it. We wish you the best of luck in your onward journey. Many thanks The Psychiatry-UK Team

Recommend
Dignity/Respect
Involvement
Information
Cleanliness
Rating not given.
Staff
Safe