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Written by a NHS patient
30th January 2024


Very delayed application due to it being lost by PUK, not much was done in the way of making up for this. The service is not very personable and I feel like they are very much overwhelmed with the amount of patients they have. Very slow process and can take over a year for ADHD diagnosis as about the same or a little bit less for autism. No updates on how long you will have to wait and slow responses on the patient portal which is the only way to contact, I would recommend this service as an NHS service only, I would be extremely unsatisfied as a private patient as you are treated the same regardless. I would look for alternative services if you're paying privately, just know that ADHD360 currently is no longer is able to be used for shared care with your GP, and I'm not sure of the other services available, but I would look about before paying privately for PUK.

Recommend
Dignity/Respect
Involvement
Information
Cleanliness
Rating not given.
Staff
Safe