Report this review of Psychiatry-UK

If you believe this review is inappropriate and breaks the terms and conditions of iWantGreatCare, please let us know by entering your email address and clicking the button below. Your email address is required to prevent abuse of the service through ensuring you are a real person. Your email address will not be used for marketing purposes, further information can be viewed in iWantGreatCare's privacy policy.

Written by a NHS patient
27th October 2023


I was referred to Psychiatry UK in Oct 2022 by my GP as my diagnosis from another country wasn't 'accepted' here under the NHS. The local wait times were 3+ years. I was seen for my assessment in Feb 2023, the appointment was at a time to suit me so I didn't have to take time off work and it was online. My psychiatrist was thorough in my assessment and I felt the report was comprehensive. I waited until Aug 2023 for my titration. It was done supportively and with care. Any queries I had were dealt with extremely quickly by my prescriber (Lorraine) and she was excellent at respecting my autonomy in the titration as well as working for the best outcome for me. The process felt easy and supportive and I found the portal easy to navigate. I can't recommend them enough and think they set the standard of care that should be expected when you are dealing with mental health. The only thing that could have been better is the time taken between referral and assessment, assessment and titration but I recognise that is due to the significant increase in those needing assessments/titration throughout the country and absolutely not a reflection on Psychiatry UK who are providing an essential service when the NHS wait times are absurd.

1st November 2023
Response from Psychiatry-UK

Hello Thank you for taking the time to leave such a kind and detailed review. You have noted our wait times and we appreciate your understanding that despite our continuous efforts to increase our capacity through the ongoing recruitment of consultants and prescribers, we continue to experience unprecedented demand for our services. We are really pleased to hear, however, that your overall experience with P-UK has been very positive. Our reviews are shared internally, and your feedback will be very much appreciated. Many thanks The Psychiatry-UK Team

Recommend
Dignity/Respect
Involvement
Information
Cleanliness
Rating not given.
Staff
Safe