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Written by a NHS patient
1st August 2023


The only thing that let the experience down was the quality of the internet connection and as it has become more and more popular the waiting times have increased, but I wasnt left without medication.

15th August 2023
Response from Psychiatry-UK

Thank you for taking the time to leave a review. We are pleased to hear that your overall experience has been positive, although we have noted that you struggled a little with our online service. You have mentioned that our waiting times have increased, and we know that some of our patients are having to wait longer for treatment than we would like. However, we are continually working to try to reduce our wait times through an ongoing recruitment programme and regular audits to try to identify areas where we could streamline processes. As an online company, we are nevertheless usually able to treat patients faster than through local NHS routes. It sounds as though you are now settled on a medication that is right for you, and we wish you the best of luck in your onward journey.

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