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Psychiatry-UK
2023-07-22
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Written by a NHS patient
Written by a NHS patient 22nd July 2023
Diagnosis and care has been an insightful process, though at the stage of start of titration process there were some confusing issues and I made a complaint.
I then received a message telling me that titration would start in two weeks and they again asked me for an ECG, but my doctor refused as I had not started medication. I replied to the email that I had received to explain this, and gave all my details, but was then told I did not exist on the system. This caused a bit of panic along with a long delay in me starting titration. I put in a complaint and then titration started.
Once we had been through this little bit of drama, things went much more smoothly, and the nurse was fantastic. All in all, it has been a positive and life changing experience for me.
28th July 2023
Response from Psychiatry-UK
Thank you for leaving a review. We appreciate that you had some difficulties at the start of titration, leading you to make a complaint. However, we are pleased to hear that your issues were addressed and you were able to move forward with your medication. It is always very rewarding for us to hear that for some of our patients the treatment we provide is life-changing, and I will pass on your feedback to the relevant teams. Thank you for recommending our service.