Share review of Psychiatry-UK

Psychiatry-UK 2023-07-19 Person 5 5 0

The process of setting up a Portal account was extremely challenging and daunting as a first time experience and I needed to contact my local medical centre to help me deal with the paperwork and form filling process. A truly nerve racking experience. Can this be simplified in any way to make it less intimidating. Once the information gathering process was complete it was a case of waiting for the actual appointment date with the Consultant. On the day of the appointment I was presented with another unexpected hurdle of filling in an AQ50 form online which was a bewildering and stressful experience finding myself linked onto some unrelated women's autism website. I had to phone the office for help but couldn't get to speak to anyone other than technical support who tried to help by putting me on hold for several minutes listening to a loud abrasive music soundtrack which I couldn't turn down. Finally got a call from Dan who was very kindly guided me through the final stage to Microsoft Teams and then to my appointment. What a very stressful ordeal. The appointment itself was excellent - very calming, reassuring and professional Work needs to be done to lessen the connection ordeal for first time users by explaining clearly at the outset what is going to happen and precisely which option to chose before joining the video call. It's not obvious to first time users.