Thank you for taking the time to leave a review. It is really helpful for us to hear about patient experiences, good or bad, so we can make sure we address any problems quickly or make changes to our processes if needed. You have mentioned that you struggled with our online forms, and we know that this is an area that some of our patients find confusing. Our Patient Advocacy Team is working on improving the accessibility of our forms, and the first stage of this project actually went live last week. We are hoping this will make the process much easier for patients. We are pleased to hear, however, that overall your experience has been positive and that you feel all your questions have been answered. Thank you for recommending our service to others.