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Psychiatry-UK
2023-12-05
Person
5
5
0
Written by a NHS patient
Written by a NHS patient 5th December 2023
I was treated with respect and dignity, and their responses were always timely (far more timely than my own) and informative. The process was simple enough and I never felt that I was being a burden or that it was too much of a burden on me. I was rarely unsure of anything, and if I was it was easy to ask someone and receive a quick response. Being notified of a new message via text made sure I didn't forget to do anything required of me.
My one issue is with the amount of forms sent out, but even then they were easy to fill out and find. I struggle a lot if I receive too much communication/information, but I feel that this was as easy as it could be.
30th December 2023
Response from Psychiatry-UK
Hello Thank you for your kind review. We are really pleased to hear that your experience has been so positive and that you found our responses responsive and informative. You have mentioned that you struggled a little with the number of forms that need to be completed. Unfortunately these questionnaires play a vital part in the assessment process to help reach an accurate diagnosis for our patients. Our Patient Advocacy Team recently completed some work to make these as streamlined and accessible as possible, so it is good to hear that you found them user-friendly. Our reviews are shared with staff internally, and your feedback will be very much appreciated. Many thanks The Psychiatry-UK Team