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Psychiatry-UK
2023-08-01
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Written by a NHS patient
Written by a NHS patient 1st August 2023
Really really super. My prescriber Mike was AMAZING, cannot stress enough. Every thing I asked was answered, he was incredibly friendly, and I felt able to tell him anything. It can take a while to get the assessment and then to get the medication after it, getting the medication probably takes longer than getting the appointment TBH, but once the ball is rolling it rolls excellently - if that analogy makes any sort of sense. My psychiatrist was very careful, it wasn't a tick box thing or any nonsense, it was a full medical history based, incredibly in depth diagnosis, and it's so reassuring to know it was so strict and thorough.
If I have to find a criticism, it is just maybe the waiting times, but compared to normal NHS ones they're very very good and they keep you updated.
In short, highly recommend. I'm not private, I didn't pay anything, but it felt like I did!
15th August 2023
Response from Psychiatry-UK
Thank you for your wonderful review! All our teams really do strive to make the journey through P-UK as smooth and responsive as possible, and it is always extremely rewarding to read that patients have found our service professional and thorough. You have mentioned waiting times, and we know that some of our patients are waiting longer for treatment than we would like, due to the popularity of our service. Nevertheless, as an online company, we are usually able to treat patients faster than through local NHS routes as you have noted - and we continually work to reduce wait times through ongoing recruitment and regular audits to identify new ways to streamline our processes. We are pleased that you are confident to recommend our service to others and I will pass on your positive feedback to your prescriber.