Psychiatry-UK

Wait times are going to be a big topic for many for a while yet, and with P-UK, it's absolutely an issue. There are alternative providers with very short wait times, but P-UK doesn't seem to mind the competition and doesn't do anything to improve its service. Even with multiple regions slowing or stopping care services this year, their wait times just keep getting longer, with zero communication, no check-in care, or any help at all. The consultant I saw was good, but that was a year ago, and although he suggested a medication, the titration team are in no hurry to get around to prescribing it. I've no idea why my GP can't prescribe this now I have the diagnosis. P-UK claim they monitor during the wait but I've never had that and now I'm worried I'm lost in their system forever.

It was an average experience because I only had a Microsoft Teams Call and it wasn't really comprehensive enough to diagnose autism without question and unfortunately on this occasion I didn't get the decision I needed.

Excellent assessment but I feel that there is too long to wait for the medication and no real correspondence to inform me of when I will be starting my titration, I have been told that it can be over a year. So if you want the actual treatment you will be waiting a very long time. I have been struggling for over 10 months. Very impersonal service after the assessment there is no help, just forms to cover themselves. I would not recommend to family due to the lack of communication with wait times and follow up after assessment. The whole system is not very ADHD friendly.

My diagnosis process was fine, and each of the doctors I've interacted with have been helpful, but the overall service is not really fit for purpose. Each patient only gets 12 weeks (!) in titration, how can anyone expect that to be enough time to figure out which medication is right for them, see whether they experience any side effects or not, figure out the right dosage for them, switch medications if the first one or two is not right for them, etc etc. It's just not enough time. From what I understand this rule was not made by Psychiatry UK, but they are providing a service that feels like it doesn't care for it's patients because of that time limit. It feels like you're just being pushed through the system as quickly as possible.

Utterly failing their patients after assessment. My first assessment was cancelled with barely 30 minutes' notice. I was sent a link to rebook, but the disruption and complete lack of regard for patients' time set the tone for what followed. I was eventually assessed on 13th December 2025 and diagnosed with ADHD, combined type. It is now late March 2026 and I still have not received my diagnostic report, despite multiple messages through their portal and repeated phone calls. I was promised resolution. Nothing happened. Without this report, my GP cannot act. My diagnosis is effectively meaningless while Psychiatry UK sit on it. I have a formal complaint open with Psychiatry UK over the cancelled assessment. I have now also raised formal complaints with NHS England and the CQC, and have written to my MP requesting referral to the Parliamentary and Health Service Ombudsman. Psychiatry UK were awarded a certificate of excellence on this platform in 2025. My experience could not be further from excellent. If you find yourself in a similar position, I would encourage you to report your experience to the CQC via their Give Feedback on Care form, complain to the NHS England complaints team, and contact your MP to escalate to the PHSO. These are NHS-contracted services and patients should not have to fight for basic paperwork. I would not recommend.

Communication with my nurse felt rushed and often misunderstood and having no way to communicate verbally meant messages were more susceptible to misunderstandings. I felt communication from my nurse was often repetitive without answering my actual queries. I felt like just another patient on a conveyor belt. This communication just added to my stress. Information regarding deliveries etc was also not made clear by my nurse. Communication with my doctor at the end of titration however was exceptional. He went over and above to ensure I was safe and healthy on the medication before discharging me. His communication was clear and he answered my queries in a way that showed he understood my angle. My doctor was great. However, I would not recommend Psychiatry UK to anyone. The 12 week titration period just increased stress for me which affected my health, put me at risk of side affects from medication due to having to rush the process and didn't give me a full opportunity to consider other medications. I had been on the waiting list for a long time for the diagnosis with Psychiatry UK (when told it would be a lot shorter) then on another long waiting list for medication and then to find out I would be discharged after 12 wks and would have to be re-referred if we didn't find the appropriate medication was absolutely dreadful and certainly not providing a Duty of Care to patients. I made a formal complaint but only part of this complaint has been outcomed and my email to remind Psychiatry UK of the other aspects has been ignored. Then to only be able to communicate by message is also unacceptable when titrating medication as it increases risk of mistakes and misunderstandings. Doctor was brilliant but a shame the Psychiatry UK processes let it down.

I have been very impressed with the that I have received. Every person I have dealt with has been very caring and explained each process, taking the time to answer questions. The communication has been excellent and made the process less daunting.

Made me feel comfortable to discuss personal things about my childhood, was professional and seemed genuine, diddnt rush me, was good at explaining things so I could understand, had a friendly smilez

As i approach the end of my 12 week tritation period and released back to my GP with a shared cared form, and ahead of my EOTR this coming Tuesday, 10th March 2026, I felt it valuable, important & pertinent to pass on some final feedback to you all, in relation to Helen. My titration began on shaky ground, but i was assigned Helen as a prescriber and have worked with Helen through this process from day one of my medication starting. Helen has been superlative, exemplary, phenomenal, & exceptionally outstanding throughout all of my dealings with her. She truly has been world class class. I had grave concerns about the level of data, processes, understanding i would need to undertake, in this complex and detailed titration process, and was very worrid if i would be able to understand it and stick to it, but due to the faultless support from Helen, I feel it has been perfect. Helen as offered support, explanations, clarity & understanding, along with always going above and beyond in her role and assisting with clarity and guidance where needed. Nothing has every been too much for Helen in my care. Helen has committed, stuck too, & executed every appointment on time, never been late, never changing plans, never cancelling & has always delivered exactly what she has stated she would within my care and support throughout this process. Helen has offered something that you cant put a price on, Kindness, understanding, & non biased or judgemental approach to helping me every step of the way. She is a credit to the Health profession& PUK & I am thrilled for anyone fortunate enough to be assigned Helen as a prescriber moving forward. I do not press the point enough, when i say, Give this lady a medal !!

I was seen a lot faster than I was expecting.