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Written by a private patient
27th May 2021


Exceptionally rude staff upon entering and seem to have little to do apart from actually feel the need to make a patient feel uncomfortable by laughing as they struggle past. Three nurses found me amusing, whilst simply standing around drinking coffee by the coffee machine. I felt that the management made excuses also and went and told all the staff he could muster?! How very unprofessional and disgusting. Have they ever heard of a thing known as Covid19??? With that in mind one would think that standing around in groups and acting so awful and blasé would not have been appropriate. No staff cleaning ANYTHING either!!!! Private hospital?? REALLY? I have experienced far better courtesy, cleanliness and respect within the NHS.

Recommend
Dignity/Respect
Involvement
Information
Cleanliness
Staff
Safe