Candover Clinic

Aldermaston Road, Basingstoke, Hampshire, RG24 9NA 4 reviews

Reviews

Recommend
Dignity/Respect
Involvement
Information
Cleanliness
Staff

Reviews

 
 
Written by a private patient
11th October 2023


3 months and still waiting for results to be sent to my doctors surgery. Had to chase up results several times anyway. After i had a procedure i was not talked to about findings which was quite a worry. I paid for my own treatment but it was not worth what i paid. For private care i can honestly say this treatment was not as i thought it would be. Very disappointed !!

Recommend
Dignity/Respect
Involvement
Information
Cleanliness
Staff
Safe
 
Written by a NHS patient
11th January 2023


The Clinic is, in practise, incommunicado. I am receiving treatment, under the NHS, at the Candover Clinic. During this I have received 3 paper communications. One prints the words “Telephone number” followed by blank. A second gives a telephone number. The answering computer requires one of 9 options. None of the keywords in the options were on the paper. Nor were the option words familiar to my understanding of the treatment. A third gives a number, which answers with a message, that in effect says – Due to Covid, we are too busy to answer the phone. Ironically the Candover staff were insistent that I phone for any problem. I explained the problem. Finally one of the staff gave me the North Hants Hospital number. Albeit with a human, this requires option choices. None of the keywords known to the NHH Call Centre matched the keywords on the 3 papers. The Candover Administators must integrate their paper communication with their telephone communication.

Recommend
Dignity/Respect
Involvement
Information
Cleanliness
Staff
Safe
 
Written by a NHS patient
11th January 2023


The Clinic is, in practise, incommunicado. I am receiving treatment, under the NHS, at the Candover Clinic. During this I have received 3 paper communications. One prints the words “Telephone number” followed by blank. A second gives a telephone number. The answering computer requires one of 9 options. None of the keywords in the options were on the paper. Nor were the option words familiar to my understanding of the treatment. A third gives a number, which answers with a message, that in effect says – Due to Covid, we are too busy to answer the phone. Ironically the Candover staff were insistent that I phone for any problem. I explained the problem. Finally one of the staff gave me the North Hants Hospital number. Albeit with a human, this requires option choices. None of the keywords known to the NHH Call Centre matched the keywords on the 3 papers. The Candover Administators must integrate their paper communication with their telephone communication.

Recommend
Dignity/Respect
Involvement
Information
Cleanliness
Staff
Safe
 
Written by a private patient
27th May 2021


Exceptionally rude staff upon entering and seem to have little to do apart from actually feel the need to make a patient feel uncomfortable by laughing as they struggle past. Three nurses found me amusing, whilst simply standing around drinking coffee by the coffee machine. I felt that the management made excuses also and went and told all the staff he could muster?! How very unprofessional and disgusting. Have they ever heard of a thing known as Covid19??? With that in mind one would think that standing around in groups and acting so awful and blasé would not have been appropriate. No staff cleaning ANYTHING either!!!! Private hospital?? REALLY? I have experienced far better courtesy, cleanliness and respect within the NHS.

Recommend
Dignity/Respect
Involvement
Information
Cleanliness
Staff
Safe
 
 
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Short link to review Candover Clinic: http://iwgc.net/eoava