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Candover Clinic
2023-01-11
Person
1
5
0
Written by a NHS patient
Written by a NHS patient 11th January 2023
The Clinic is, in practise, incommunicado.
I am receiving treatment, under the NHS, at the Candover Clinic. During this I have received 3 paper communications.
One prints the words “Telephone number” followed by blank.
A second gives a telephone number. The answering computer requires one of 9 options. None of the keywords in the options were on the paper. Nor were the option words familiar to my understanding of the treatment.
A third gives a number, which answers with a message, that in effect says – Due to Covid, we are too busy to answer the phone.
Ironically the Candover staff were insistent that I phone for any problem. I explained the problem. Finally one of the staff gave me the North Hants Hospital number. Albeit with a human, this requires option choices. None of the keywords known to the NHH Call Centre matched the keywords on the 3 papers.
The Candover Administators must integrate their paper communication with their telephone communication.