Share review of Mr James Bell MSc, BSc, MCSP, MACP

Mr James Bell MSc, BSc, MCSP, MACP 2021-12-22 Person 5 5 0

A physio appointment over the phone is bizarre but necessary during a pandemic and when a person is in severe pain just being able to speak to someone who is prepared to listen and offer assistance is a great comfort. James listened carefully and was very patient when explaining what he wanted me to do. Being slightly deaf made it hard for me understand everything that was said the first time but James calmly and patiently repeated the instructions (more than once) so that I was able to try and move my arm in the direction he wanted. James offered suggestions of alternative therapy (exercise and injections) and explained what was wrong and how long it would take my arm to recover. It was agreed that a video of the exercises would be emailed. This was done the following day, which I failed to see. After a phone call or two James ensured I had the email with the video and details of alternative therapy. James was very patient on the phone, waiting to ensure the email had arrived. The videos are excellent. Very clear to see. I think this is brilliant as I can keep looking at each exercise to see that I am doing them correctly. In person appointments are good but after the appointment when doing the exercises at home it is often easy to forget exactly what you are meant to be doing. These videos are a perfect reminder. This is probably better than in person and written paper instructions. I would suggest that in person appointments (when covid is over) followed by email video exercises would be very useful for most people. Thank you for the care in following up when I was not able to find the email.