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Boots Opticians Sheffield - Queens Road
2017-09-27
Person
4
5
0
27th September 2017
Firstly I would like to highlight the length of waiting time; each time I visit the waiting time gets longer than the actaul appointment sessions. Yesterday I had both an eye test and contact lens check booked. I arrived before my appointment time of 1pm and didn't actually finish until 2:50 pm. That even inclided not actaully having my eye test. One lady had to leave due to the waiting time.
Secondly, the air conditioning in the waiting room was arctic.
Thirdly, I received a letter from you September 2017 informing I was due an eye test; which I acted upon and booked. When I met the optician I was told I was not due an eye test until 2018. Which the optician informed had been recorded on the system and which I saw for myself. So why was I sent a reminder? The best part of a 1:50 hours wasted.