Boots Opticians Epsom - Ashley Centre (in Boots) 2020-08-15 Person 1 5 0

How often does Boots Opticians check and train their staff regularly? Suppose to be a two minutes job: just to tighten little bit frame which one leg is little loose, but result was after half an hour waiting a broker pair of glasses were brought back to us. No apology, not even a sorry, the staff told us to go back to where we bought the frame and find another pair....she said it was in our own risk. She said she had told us in the first place!! She lied, simply she didn't. Neither me nor my husband heard she said it was in our risk if the glasses were broken. We probably wouldn't handed glasses over to her if we heard she wasn't sure what she was doing. Why they don't want to recognise their mistake? Why are they so scared of take responsibility? After a long waiting (another an hour and half) for them to discuss......we now got a pair of "click on" temporarily for our trip. They have our glasses (broken), said would make a new pair after eye test in two weeks. Let's see.