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Boots Opticians Epsom - Ashley Centre (in Boots) 2018-09-13 Person 3 5 0

It was my first visit today at this store and I was warmly greeted at the desk and asked to take a seat. A young gentleman with glasses had pre-screened me, he was kind, and asked me to take a seat again once we were done. What I did not l like was what happened after this, the optometrist took this young gentleman into her clinical room, left the door open, and was having a go at him for something leaving me and another patient sitting awkwardly overhearing this. I couldn't believe what I was hearing, she was crushing this poor gentleman's confidence, not being tactful and certainly not educating him how to encounter this situation again. I was surprised he didn't throw the towel in and walk away. Instead he left the room composed and continued to work. Then she ended up being the optometrist I saw, she didn't tell me her name and asked me the same questions twice? She wasn't friendly or warm, clearly annoyed at the situation before. Based on this experience, I don't want to come back here again. More training and effective communication needed.