Share review of Boots Opticians London - Wigmore Street

Boots Opticians London - Wigmore Street 2018-02-16 Person 2 5 0

I have been a customer of this opticians on Wigmore Street for many years. Originally Dollond & Aitchison, it was acquired by Boots a few years ago. My original Optician, Sachin Patel was an amazing and thorough practitioner. When I made my appointment last week for my contact lens check and eye examination, I booked in with Sachin to arrive and find out he left several months ago! The person conducting my contact lens check and eye exam was Komal Patel and although she was nice, she was not half as thorough as her predecessor. There was no visual field test and absolutely no proper check of my vision itself! The main vision test was having my eye covered, asking which line I could read clearly (I said bottom) and then that eye was covered and she moved onto my other eye. Since when does an eye examiner not ask the patient to read the letters to ensure accuracy?!?!?! Was that C? G? O? I'll never know for sure... I called Boots customer service to advise them of this situation and they apologised for the poor service but didn't even offer a re-test. Its a shame, this was a good opticians (as D&A / when Sachin was there) but I'll be changing shop with immediate effect.