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Boots Opticians London - Wigmore Street
2018-06-11
Person
1
5
0
11th June 2018
I totally agree with the customer review made on 16th February 2018. I was a customer of D&A prior to Boots taking over, and I have noticed and experienced the service has gone downhill since the 'big boys' have taken over!! I also agree that Sachin Patel was a great optometrist and it is a shame he no longer works there. And it was a shame we were not informed/ advised by the practice that he has left... as I would have looked for another optometrist. I am very disappointed with the service provided by this practice - I absolutely no level of care provided that is expected from an optometry practice... I have complained to Boots Head office - they need to provide training to staff (especially where communication between optometrist, locum optometrists and floor staff is concerned), and upgrade the system for efficiency and better service!!