Boots Opticians London - Sedley Place 2017-08-14 Person 2 5 0

Once my contact lenses were ordered, the service was less than satisfactory. I had to call the branch as I was not contacted to say my lenses had arrived. They arrived three days after my checkup. Staff ( I have all names) allege that a member of staff called me on my mobile. No call was received on my mobile or message left for me to return a call (I have both voicemaila and notifications for missed calls). The assistant manager told me that if they cannot get hold of their clients via the phone, a card is posted to alert the client. No card was received and the person who alledgedly made the call and then should have sent the card was not in. My appointment and my ordering of a new set of lenses was on 6th August. According to their records, my new lenses arrved at the branch on 9th August, no contact was made with me. I called on 14th August as I was concerned by the lack of contact. I will be following up with an official complaint as I am highly unimpressed with the customer services. The only professional people who dealt with me were Sharon and Idris.