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Boots Opticians Haverhill 2017-07-10 Person 3 5 0

Booked appt via phone.My appointment slot had been double booked even though I had confirmed in the store that week. Other appointments were also double booked including my partner's who also had an appt at 9am that day. Disappointed that the most senior colleague who noticed the double booking left it to the young lad to advise customers and sort out rather than taking it upon hesrself to do so. Not enough colleagues in the store for the demand of the day especially as there were errors with bookings. People having to wait and weren't acknowledged or told they would be helped as soon as possible. Disappointing service for Boots