Boots Opticians Edinburgh - Gyle Centre

Boots Opticians Edinburgh - Gyle Centre 2017-08-07 Person 4 5 0

No real need for improvement based on this experience. Easy to book, taken on time and dealt with in a very professional manner by every member of staff I interacted with. Everything explained clearly and optometrist took the time to discuss/explain everything clearly.

Boots Opticians Edinburgh - Gyle Centre 2017-08-07 Person 2 5 0

All staff very friendly except optician. Hardly a word spoken. No discussion of my lifestyle and work or need for glasses. Not happy with lenses and having eyes retested at another branch.

Boots Opticians Edinburgh - Gyle Centre 2017-08-04 Person 4 5 0

My first visit to Boots, Gyle Centre, Edinburgh went extremely well and I was really very pleased with the service I received and the staff were just great. The Optometrist was really good and let me know that because I was taking Tamoxifen I would have to visit them once a year and explained why. On my second visit to pay for glasses I wasn't so happy with the service and the guy I saw gave me a bit of a hard time. Firstly I had a voucher for £30 but he told me it had already been taken off (don't know how as only received it before I went in) and I had to argue with him to have the £30 discount taken off the cost of my glasses. He also asked why I had left it until then to go in and pay for them which I thought was in appropriate and frankly none of his business. Went in today and picked up my glasses from a lovely lady called Laura (I think :-)) and was so lovely. Laura was going to speak to the guy from my previous visit and also the manager which was great and hopefully he wont feel the need to behave like he did to anyone else. I had had a particularly bad day at work and wasnt feeling in top form on the day I spoke to him and perhaps he will keep this in mind next time he speaks to a customer. On the whole the first and last visits were so lovely but the middle one wasnt great customer service. Isobel Phillips

Boots Opticians Edinburgh - Gyle Centre 2017-08-03 Person 5 5 0

Prompt service and all questions asked and very friendly

Boots Opticians Edinburgh - Gyle Centre 2017-08-02 Person 5 5 0

My visit enduced a clean caring and professional environment. I believe no further changes need to be put into practice at this point.