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Mr Kenneth Day
2017-05-15
Person
5
5
0
Written by a carer
Written by a carer 15th May 2017
My wife had an operation involving removal of the thyroid at Northwick Park Hospital. The Consultant and nurses were great and helpful, however we experienced some repeated issues with coordination and communication between the various parties which led to my wife who just had an operation being distraught and very upset. Kenneth went out of his way to address the issue and assist us. He was understanding and was willing to run around beyond the call of duty to resolve the issue for us. His kind action compensated for the shortfalls experienced in the after care received at the Hospital and we are ever grateful. He is responsive, knowledgeable and use simple terms to explain what is a complex health issue. Keep up the good work and thank you so much.