Ysbyty Gwynedd 2016-04-05 Person 1 5 0

My daughter was taken into Ysbyty Gwynedd by ambulance, the next day she had her gall bladder removed, whilst on Ogwen ward after the operation she had to continually ask for pain medication but she did receive it. Later, the same day as the operation she was moved to Dulas ward and here her requests for pain medication were ignored and in her words the staff seemed to be getting p****d off with her asking for it. When I arrived to collect her on the day after her operation as she was being discharged she was in pain and had only received two paracetamol for the pain. We then learned the reason why, when the staff change over came they forgot to mention that my daughter had had her gall bladder removed and her change over notes just mentioned she had gall stones. When the nurse discovered this she was very upset and apologetic, but it remains that my daughter had not received the correct medication for pain and neither had her dressings been checked. Maybe the trust need to look at the way notes are passed on when the shift changes. That is if they can remove themselves from their seats and do a bit of work for a change.